Help
Shipping & Returns
Clear delivery charges, easy payment, and a simple exchange policy, so you can order with confidence.
On this page
1.Delivery
We ship from Sylhet with our courier partners Pathao and Steadfast, delivering to all 64 districts of Bangladesh.
| Area | Delivery time | Charge |
|---|---|---|
| Inside Sylhet City | 1–2 working days | ৳ 60 |
| Rest of Bangladesh (including Dhaka) | 2–4 working days | ৳ 120 |
Free delivery on orders over ৳ 2,500.
Orders confirmed before 2 PM are dispatched the same working day. Later orders go out the next working day.
Delivery may take longer during Eid, public holidays, or bad weather.
No advance payment needed. Pay the full amount when your order arrives.
2.Check before you pay
When your order arrives, you can open the package and check the product in front of the delivery person before paying. If something isn't right, don't accept it. Just let us know and we'll sort it out.
If you decline an order at the door without a product issue, only the delivery charge applies.
3.Ways to pay
- Cash on Delivery: pay in cash when your order arrives, after checking it.
- bKash: pay securely at checkout.
More payment options are coming soon.
4.Track your order
Once your order ships, we'll send you an SMS with the tracking details. You can also check your order anytime from My Account → Orders, or message us any time of day.
5.7-day easy exchange
Ordered the wrong belt size or want a different color? You can exchange your item within 7 days of delivery.
You can exchange if:
- The item is unused and in its original condition
- The box, tags, and packaging are included
- The belt has not been cut, trimmed, or punched with new holes
How it works:
- 1Message us on WhatsApp or Facebook with your order number.
- 2Tell us what you'd like instead: size, color, or design.
- 3Send the item back through Pathao or Steadfast. We'll guide you.
- 4We ship your replacement as soon as we receive and check the item.
Delivery charge for exchanges: The customer pays the delivery charge for size or color exchanges. If the mistake was ours, we cover everything.
6.Received something wrong?
If you notice a problem after delivery, message us within 48 hours with photos of the item and the package. We'll send a free replacement, or a full refund if the item is out of stock.
Tip: Recording a short unboxing video helps us resolve issues faster.
7.Refunds
We refund when:
- The item arrived damaged or defective
- You received the wrong item
- Your paid item is out of stock
For change-of-mind requests, we offer an exchange instead of a refund.
Timeline: Approved refunds are sent to your bKash account within 7 working days, for both bKash and cash on delivery orders.
Delivery charges are non-refundable unless the issue was our mistake.
8.Not eligible for exchange or refund
- Used, damaged, or altered items (including cut belts)
- Items returned after 7 days
- Items without original packaging
- Items marked “Final Sale”
9.Common questions
Can I change or cancel my order?
Yes, any time before it ships. Message us with your order number. Once shipped, you can use our exchange policy.
Can I check the product before paying?
Yes. Open the package in front of the delivery person and pay only if you're happy.
What if I'm not home when the courier comes?
The courier will call you and try again. If delivery fails after 2 attempts, the order returns to us.
How do I choose the right belt size?
A simple rule: choose a belt about 2 inches larger than your trouser waist size. Message us if you're unsure and we'll help.
Do you deliver outside Bangladesh?
Not yet. We currently deliver within Bangladesh only.
10.Still have a question?
Our support team is available 24/7. The fastest way to reach us is WhatsApp.