Privacy Policy

1.Information we collect

Information you give us:

• Name
• Phone number
• Delivery address
• Email address (optional)
• Account details, if you create an account
• Messages you send us through WhatsApp, Facebook, email, or our contact form

Order information:

• Products you buy, order history, and payment method
• bKash transaction ID, used to verify payment

We never ask for or store your bKash PIN or OTP.

Information collected automatically:

• Device type, browser, and IP address
• Pages you visit and products you view
• How you arrived at our site (for example, from Facebook or Google)

2.How we use your information

We use your information to:

• Process, confirm, and deliver your orders
• Contact you about your order, delivery, or exchange
• Provide customer support
• Prevent fake orders and fraud
• Improve our website, products, and service
• Send you offers and updates, only if you choose to receive them

3.Cookies and tracking

We use cookies and similar tools to keep the website working and to understand how it's used:

• Essential cookies: keep your cart and login working.
• Analytics (Google Analytics): help us understand which pages and products people use.
• Marketing (Meta Pixel): help us show relevant REY ads on Facebook and Instagram and measure their results.

You can block or delete cookies in your browser settings. Some parts of the site, like the cart, may not work properly without them.

4.Who we share your information with

We share your information only when needed to serve you:

• Courier partners (Pathao, Steadfast): your name, phone number, address, and order amount, so they can deliver your order.
• Payment provider (bKash): to process and verify your payment.
• Service providers: website hosting, analytics, and advertising tools (such as Google and Meta), under their own privacy terms.
• Legal authorities: if required by Bangladeshi law.

We never sell or rent your personal information to anyone.

5.How we protect your information

• Our website uses secure (HTTPS) encryption.
• Access to customer information is limited to people who need it to process orders and provide support.
• No system is completely secure, but we take reasonable steps to protect your data.

6.How long we keep your information

We keep your information for as long as your account is active, or as long as needed to complete orders, handle exchanges, and meet legal and accounting requirements. After that, we delete it or make it anonymous.

7.Your choices and rights

You can:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your account and personal information (except what we must keep for legal or accounting reasons)
• Unsubscribe from marketing messages at any time

To make a request, email [email protected] or message us on WhatsApp.

8.Children

Our website is not intended for children under 18. We do not knowingly collect information from children. If you believe a child has given us personal information, contact us and we'll delete it.

9.Links to other websites

Our website may link to other sites, such as Facebook or courier tracking pages. We're not responsible for their privacy practices, so please review their policies.

10.Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

11.Contact us

Questions about your privacy? We're available 24/7.

Email

[email protected]

WhatsApp / Phone

+880 1355-391801

Location

Sylhet, Bangladesh