Frequently Asked Questions
Find quick answers below. Can't find what you're looking for? Our team is available 24/7.
Orders
How do I place an order?
Choose your product, select the size or color, and tap Add to Cart. At checkout, enter your name, phone number, and address, then choose your payment method. We'll confirm your order by phone or SMS.
Can I change or cancel my order?
Yes, any time before it ships. Message us on WhatsApp with your order number. Once shipped, it can't be cancelled, but you can use our 7-day exchange.
Do I need an account to order?
No. You can order as a guest. Creating an account lets you track orders and check out faster next time.
Delivery
How much is delivery?
৳60 inside Sylhet City and ৳120 everywhere else in Bangladesh, including Dhaka. Delivery is free on orders over ৳ 2,500.
How long does delivery take?
1–2 working days inside Sylhet City and 2–4 working days for the rest of Bangladesh. Delivery may take longer during Eid, holidays, or bad weather.
Which courier do you use?
We deliver through Pathao and Steadfast.
How can I track my order?
Once your order ships, we'll send you an SMS with tracking details. You can also check from My Account → Orders or message us with your order number.
Payment
What payment methods do you accept?
Cash on Delivery and bKash. More payment options are coming soon.
Do I need to pay anything in advance?
No. For cash on delivery, you pay the full amount when your order arrives.
Can I check the product before paying?
Yes. Open your parcel in front of the delivery person and pay only if you're happy with it.
Exchange & Refunds
Can I exchange a product?
Yes. You can exchange any unused item within 7 days of delivery, as long as it's in its original packaging. Message us on WhatsApp to start an exchange.
What if I receive a damaged or wrong item?
Message us within 48 hours of delivery with photos. We'll send a free replacement or a full refund.
Do you offer refunds?
We offer refunds for damaged, defective, or wrong items. For change-of-mind requests, we offer an exchange. Refunds are sent to your bKash account within 7 working days. See our Shipping & Returns page for full details.
About REY
Where is REY based?
We're based in Sylhet, Bangladesh, and deliver across all 64 districts.
Do you have a physical store?
Not yet. REY is fully online for now. A physical store in Sylhet is in our plans.
Do you take bulk or corporate orders?
Yes. Email [email protected] with the products and quantities you need.
Still need help?
Our team is available 24/7. The fastest way to reach us is WhatsApp.